Delivery Terms & Conditions



The delivery charges for all online purchases are as follows:

Orders under 500g = €6.00

Orders from 500g to 2KG =  €9.00

Free delivery on orders over €40.00


Deliveries times:

We normally expect your order to be delivered within 2 – 4 working days, for example an order placed on Monday morning should arrive on Thursday and an order placed on Friday morning should arrive on Wednesday.  Please note: Delivery date may be affected by stock availability and location of delivery; however a member of staff will be in contact in such a situation.




1)      Words used in these Terms: In these Terms, when we say:

  1. a)      youor your, we mean you, the customerordering and purchasing Products; If you order Product(s) on behalf of a company, organisation or other entity, then (i) you includes you and that company, organisation or other entity, and (ii) you represent and warrant that you are authorised to bind the company, organisation or other entity to our agreement (including these Terms), and that you agree to our agreement (including these Terms) on behalf of yourself and the company, organisation or other entity.
  2. b)      we, us or our, we mean The Happy Dog Bespoke from whom you purchase Product(s),
  3. c)       “Delivery Terms”,we mean the terms that apply to our Product delivery services, full details of which can be found below.
  4. d)      “Order”we mean an order placed by you for Product(s) in store, through our Website, by telephone or using such other means as we may permit from time to time;
  5. e)      “Our agreement”we mean our agreement as defined in clause 2;
  6. f)       “Privacy Policy” we mean our privacy policy, full details of which can be found on our Website;
  7. g)      “Product or Products”we mean the goods and products that we sell;
  8. h)      “Terms”we mean these terms and conditions of sale; and
  9. i)        “Website”we mean the website that is operated by us or on our behalf.

These Terms set out the basis on which we may sell Products to you. Please read these Terms carefully. By submitting an order for and/or purchasing any Product, you are indicating your acceptance of these Terms and you agree to be bound by these Terms. If you do not accept these Terms, you will not be able to order or purchase any Products from us.

These Terms are only in the English language. If you view these Terms via our Website, you should print a copy of these Terms or save them to your computing device for future reference.


  1. a)      Each order you place and purchase of Product(s) you make is subject to these Terms, our Delivery Terms (where relevant), and any additional terms that apply to any quote we may give or any promotional or special offers (together our agreement).


  1. a)      You will have an opportunity to check and correct any input errors in your orders via the Website up until the point at which you submit your order by clicking the confirm order and pay (or similar) button on the check out page of our Website. Please carefully check your order at each stage of the order process. Once you have clicked the confirm order and pay (or similar) button, you will need to pay for the Products you have ordered via the Website.
  2. b)      Your order is an offer to purchase from us. When you place an order with us (or otherwise offer to make a purchase from us), you do so in accordance with the terms of our agreement and subject to our acceptance of your order (or offer to make a purchase). If you place an order via our Website (or where we have otherwise stated that we will), we will send you an email acknowledging receipt of your order, together with your order number and details of the Product(s) you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
  3. c)       Unless we have notified you that we do not accept your order (or offer to make a purchase) or you have cancelled it in accordance with our returns policy, we accept your order (or offer to make a purchase) as follows:
  4. i)        Where you place an order via the Website, we accept your order when the Products are despatched to you.
  5. ii)       Where you place an order via the Website for Products which are cut, made to measure or mixed to your requirements, or otherwise customised or made to your specifications, we accept your order seven days after the date of your order or when we start to cut, make, mix or customise those Products, whichever is earlier;
  6. d)      When you place an order by telephone, we accept your order when we confirm that the order has been placed and processed.
  7. e)      We may choose not to accept your order (or offer to make a purchase) for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part) we will refund any monies paid in connection with that order (or that part of the order that we do not accept).
  8. f)       If we accept your order, we have a legal duty to supply our Products in conformity with our agreement.


  1. a)      You must be 18 or over to purchase Products from us via our Website. Certain Products can only be purchased if you satisfy the legal age requirement for that Product which can be found in the relevant Product description. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage please do not attempt to order or purchase these Products. By ordering and/or purchasing Products you agree that you satisfy the legal age requirements for those Products. We reserve the right not to supply any age restricted Products where we reasonably believe that you are below the relevant legal age for those Products.
  2. b)      We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our Products (and their packaging) in the images that appear on the Website and in our catalogues and other media. However, we do not guarantee that the images, appearance and other detailing that appear on the Website and in our catalogues and other media will exactly reflect the colour, appearance or detailing of the physical Product (or its packaging). Your Products (and their packaging) may vary slightly from those images.
  3. c)       Any information on the Website and in our catalogues and other media regarding sizing, weights, capacities, specifications, dimensions and measurements of Products is included as a guide only. If you are concerned about the precise size, weight, capacity, specifications, dimensions or measurements of any Product you require, we recommend that you contact us prior to placing an order and/or purchase a sample in advance.
  4. d)      If your order includes Products that are made according to measurements you provide us, please ensure these measurements are correct and accurate as your right of return as set out below will not be available unless the Products are faulty or incorrectly delivered.


  1. a)      Unless otherwise stated, prices for Products are inclusive of applicable sales tax (including VAT)
  2. b)      Prices for Products exclude delivery charges unless expressly stated otherwise. Delivery charges vary depending on the Product(s) you order, the delivery address and the delivery method you select; please see our Delivery Terms for further details. When you place an order via our Website, delivery charges are calculated automatically in your shopping basket depending on your choices and added to your order.
  3. c)       We may update prices at any time. Despite our best efforts, a small number of the products we sell may occasionally be mispriced. If this happens then we will not be obliged to supply the Products at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or endeavour to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.
  4. d)      From time to time we may apply promotional prices to Products. These promotional prices will only apply in the context in which the promotion is given and are subject to the terms of that promotion. To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time.
  5. e)      Where we provide a quote to you it will be subject to the terms and conditions applicable to that quote.
  6. f)       All Products are subject to availability. If you order Products which are not available from stock, we will take reasonable steps to contact you to discuss how you wish to proceed. You will have the option to wait until the Products are available from stock, or cancel your order. If the Products are unlikely to be restocked (or we are unable to contact you), we will cancel your order for those Products and refund the price you have paid for those Products.


  1. a)      The total cost of your order and/or purchases is the price of the Products and applicable delivery charges.
  2. b)      We must receive payment in advance before your order and/or purchase can be processed, unless we have agreed otherwise in advance in writing.
  3. c)       Payment can be made by most major credit or debit cards / paypal in accordance with the payment methods section of our Website.
  4. d)      If you use a credit/debit card to pay for your order, you must use your credit/debit card or a credit/debit card that you are otherwise authorised to use. All credit/debit card holders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
  5. e)      We are not responsible for the card issuer or bank charging the cardholder as a result of our processing of the credit/debit card payment in accordance with your order.
  6. f)       The Credit Card Processing function on this website is provided by AIB Bank PLC and we will not be liable for any action or omission committed by them which results in loss to you.
  7. g)      You are responsible for all orders placed by your authorised employees or agents.


  1. a)      If you order Products for delivery then the terms that apply to that delivery will depend upon the Product(s) that you order, the delivery address and the delivery method you select. Unless we specifically agree otherwise, we only deliver to the areas indicated in our Delivery Terms.
  2. b)      You can see a full set of our Delivery Terms on the Website.
  3. c)       Subject to availability and our Delivery Terms, where we have agreed to deliver the Products, we will use reasonable endeavours to do so on any specified date we agree. In the case of circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the Products within these timescales and we will not be liable for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.
  4. d)      You must also do all that you reasonably can to enable the delivery to take place on the given date. If we are unable to deliver the Products as a result of your action or inaction (for example, you are not present at your property), we may need to arrange an alternative delivery date and we reserve the right to charge you a further fee for this.
  5. e)      For reasons of health and safety and to avoid any property damage, certain Products can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant Products need to be transported from the delivery location.
  6. f)       Unless we have agreed otherwise, Products must be signed for on delivery by a person aged 18 or over. Delivery will be completed when we deliver the Products to the address you specified in your order.
  7. g)      If you do not receive your Products on the stated delivery date, you must notify us immediately. We recommend that you do not schedule or commence any installation work until after you have received your ordered Products and checked all of them for any defects or missing parts.
  8. h)      Each Product remains our property until you have paid for it in full or we have provided the Product to you (whichever occurs later), whereupon you will own the Product. On delivery of the Products to you or collection of the Products by you (as the case may be), the Products shall be at your risk and responsibility and you will be responsible for their safekeeping and we will not be responsible for any damage or fault arising from incorrect storage.
  9. i)        Until ownership of the Products passes from us to you, you shall hold the Products on our behalf and shall store the Products at your own cost separately from all other products in your possession and marked in such a way that they are clearly identified as our property. We may, before ownership of the Products passes to you, require you to deliver up the Products to us and, if you fail to do so, may repossess the Products. You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the Products.


  1. a)     INSPECTION – On receipt of the Product(s) you must check they match your order. If there is any problem, or if they are defective or damaged you must notify us as soon as is reasonably possible. Claims may be reduced or rejected if we have not been given an opportunity to put matters right.
  2. b)     COST OF RETURNS – Unless the Product(s) is /are faulty or not as described or purchased and delivered simultaneously while we are in your property, you will be responsible for the cost of returning the Product(s).
  3. c)     REPLACEMENT – In addition to the right to cancel an order as described at 7) above, if there is a problem with your order or the Product(s) you purchase is(are) faulty, we may make good any shortage or non-delivery, or offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Should this situation arise you can call  in advance.


If you are acting as a consumer

  1. a)       (which for these purposes means anyone who acts outside the course of a business, trade or profession) in your ordering and/or purchasing of Products, to the extent not prohibited by law, we accept no liability for any:
  2. i)        loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our agreement);
  3. ii)       loss which arises when we are not at fault or in breach of our agreement; and

iii)     business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

  1. b)      If you are acting as a consumer, you may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in our agreement is intended to limit your legal rights as a consumer.

If you are acting as a business customer

  1. a)      trade or profession in your ordering and/or purchasing of Products (a business customer), we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under our agreement or otherwise at our discretion.
  2. b)       if you are acting as a business customer in your ordering and/or purchasing of Products, we accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:

–        loss of profits, revenue, sales, income, or business;

–        loss of savings;

–        loss of use or production;

–        loss of goodwill;

–        business interruption;

–        subject to clause 9, remedial costs if the Products are damaged or defective;

–        damage to property or possessions through use or misuse of the Products;

–        loss caused by delay or other late performance; and

–        indirect or consequential losses.

  1. c)       If you are acting as a business customer in your ordering and/or purchasing of Products, you acknowledge and agree that all our obligations to you are set out in our agreement.
  2. d)      If you are acting as a business customer in your ordering and/or purchasing of Products, except as set out in our agreement, all other terms, warranties, representations and conditions implied by statute, common law or otherwise (including fitness for purpose) are excluded to the fullest extent permitted by law.
  3. e)      We will not be responsible to you or, if you are undertaking work for another person, to any other person, for the use or installation of any Products by you (or on your behalf). Accordingly, as a business customer, you hereby agree to hold us harmless, and indemnify us, against any liability associated with any claim or allegation that we are responsible for any failings in the installation or use of Products that we supply.